The Role Of Listening and Speaking In Effective Communication
Even if you equip your business set up with extremely talented workforce, latest mechanisms and all other means, without having effective communication these are all useless. Effective communication increases productivity, lessens overhead and also improves your office atmosphere as well as culture. Importantly, when your customers visit your office, its well organized, disciplined and collaborative team impresses them. This is the basics that lead to business success. Regardless of you’re the key person of a department, a floor supervisor, a co-coordinator or a general employee, the basic lookout should be clear, easy and unambiguous communication that boosts the workplace relationship as well as individual productivity.
Everyone should understand whether the way he or she communicates can reach the listener or the opponent and make him react or follow the things. Effective workplace communication is most essential to increase business efficiency. That is why; numbers of corporate enterprises irrespective of public or private in nature sponsor human resource development courses for their employees. They hire expert and experienced communication strategists like Marc Slavin who suggest great tips and guidelines for effective in-house communication building. How you can bring betterment in your workplace communication. What are the roles of listening and speaking to improve communication?
Listening
When it comes to business world, it’s been established that listening has a better speed that speaking. Everyone must be a good listener which is most essential part of effective communication. Whether you interact with your senior or a junior associate, listening to what he or she speaks help avoid misunderstanding or confusion. Mind, if you the team leader or coordinator, only if you understand the assignment correctly from your senior or boss, you can communicate the same effectively to your team. Thus when one speaks, the other should listen to it carefully. Keep in mind if you do not listen to others, they will reciprocate the same to you. Body language is all that speaks if you are listening to the speakers. Certain indications are like making eye contacts, nodding as you agree or understand or an welcoming approach convey whether you’re paying attention or not.
Speaking
Words are extremely powerful and speaking is a great art which should be taken very seriously. In an organizational hierarchy, sometime you play in the role of listener and other time as a speaker. Therefore, when speaking to your colleague, be friendly, use easy language which everyone can understand. Your objective is to ensure that everyone is listening attentively when you speak. Experienced communication strategists such as Marc Slavin suggest that while you speak, allow others to respond and let them speak or get their ideas. As this will enhance the workplace relationship; you together with your team can produce productive results. Others can also offer better opinion or resolutions. This also makes the newcomers in the organization free to others and also to seniors.
Marc Slavin is an extremely learned, professional communication strategy maker. The esteemed alumnus of California Institute of Integral Studies offers specialist consultancy services on effective communication systems and procedures.